Schedule a Discovery Call
Stop Losing Billable Hours to Support Chaos
The Fractional Delivery Director for Scaling Software Agencies (20–150 Staff).
I transition you from "Project Revenue" to "Recurring Revenue"—without the $180k headcount.
The Scale-Up Death Valley
You have broken the 20-employee mark. The "heroics" that got you here are now breaking your business. Your developers are burning out fixing P1 incidents. Your margins are bleeding.
You don't need a consultant to give you advice. You need a Director to take ownership of the chaos and deliver measurable outcomes. Most agencies lose 18–34% of gross margin to untracked support work and reactive firefighting.
The path forward requires operational discipline, not more promises. It requires someone who has built and scaled delivery organizations, not theorized about them.
The Hidden Cost of Scale
34%
Margin Erosion
Average gross margin lost to untracked support incidents and scope creep in scaling agencies
180K
Director Salary
Annual cost of a full-time Head of Delivery, plus benefits, equity, and ramp time
6-12
Months to Hire
Average time to find, vet, and onboard a qualified delivery leader in today's market
While you search for the right hire, your business continues to bleed margin. Every quarter of delay compounds the problem. The question isn't whether you need this role—it's whether you can afford to wait.
The Engagement Model
1
The Service Architecture Blueprint
$4,500 · One-Time Investment
I audit your operational chaos, calculate Revenue Leakage across your portfolio, and build the 90-Day Execution Roadmap. This diagnostic phase is mandatory for new clients—no retainer without understanding the terrain.
  • Complete service delivery audit
  • Revenue leakage analysis
  • 90-day execution roadmap
  • Prioritized implementation plan
2
Fractional Head of Delivery
$5,900 / month · Execution Phase
I ensure the services sold are delivered without burning out staff or blowing the budget.
  • Governance (The War Room): Weekly Team Sync to review KPIs and blockers; Daily Protocol enforcement of Stand-up adherence
  • Quality Assurance: Ticket QA Framework with random sampling of 5 tickets/week scored on technical accuracy and politeness
  • Financial Control: Monthly audit of Resource Utilization (Billable vs. Bench); Service Credit Defense with root-cause analysis of SLA breaches
  • The Governance Block (Inbox): Weekly 90-minute Trello Review every Wednesday to review/approve artifacts (Limit: 3 Standard Items/week)
  • Strategic Availability: Slack availability for guidance; Weekly 1:1 leadership coaching with internal Team Lead
Crucial Prerequisite: Client must assign an internal Point of Contact (Team Lead/Senior Tech) to execute daily tasks.
3
Fractional VP of Operations
$9,990 / month · Strategic Scale
I decide what services the engine should sell to maximize EBITDA.
  • Includes All Tier 2: Everything listed in the Head of Delivery scope above
  • Strategic SteerCo: Monthly Executive Strategy Session with C-Suite to align Ops with Business Goals
  • Commercial Strategy: Profitability Analysis (identifying unprofitable clients and prepare the data/scripts for the negotiation); Pricing Evolution (refreshing the price book for new deals)
  • Strategic Execution Block: Hands-On Creation of 4 hours/month for deep work to create high-value assets (e.g., Pitch Decks, Complex Architecture, Vendor Contracts)
  • Growth & Sales: Commercial Risk Review - review your proposals and SOWs to ensure we aren't promising things we can't deliver. (Async review).
What You Get: The First 90 Days
1
Days 1–30: Stabilize
Execute the Service Architecture Audit to identify revenue leakage. Establish the 'War Room' weekly cadence. Enforce the P1 Escalation Protocol to stabilize immediate chaos.
2
Days 31–60: Systematize
Launch the Ticket QA Framework to score support quality. Implement Resource Utilization Audits (Billable vs. Bench). Review and approve the critical SOPs drafted by your team.
3
Days 61–90: Optimize
Deliver the 'Toxic Ten' Client Analysis and renegotiation scripts. Finalize the Standard Rate Card for new sales. Present the first Quarterly Strategy Review to the C-Suite.
Why Fractional Works
The Traditional Hire
  • 6–12 months to find qualified talent
  • $180k base + 20% benefits + equity
  • 3–6 months onboarding and ramp
  • Cultural fit risk and retention concerns
  • Fixed cost regardless of value delivered
The Fractional Model
  • Immediate start with proven frameworks
  • $71k–$120k annual cost (flat fee)
  • Day-one impact with proved frameworks
  • 30-day break clause on all retainers
  • Pay only for the outcomes you need
You get over a decade of experience across multiple agencies, condensed into a focused engagement. No trial and error. No learning on your dime. Just battle-tested systems that work.
The Deliverables You Can Expect
Service Architecture Blueprint
A complete operational diagnostic delivering the "Revenue Leakage Report," a visual Process Logic Map, and a prioritized 90-Day Execution Roadmap.
War Room Governance
I run the Weekly Leadership Sync and enforce daily protocols to unblock delivery, manage incident escalations, and reduce developer burnout.
Margin Protection Audit
Monthly financial audit of Resource Utilization (Billable vs. Bench) to identify "free work" and ensure every hour spent is profitable.
QA & Process Governance
Weekly audit of support tickets to score technical accuracy and tone. I review and approve your team's SOP drafts to ensure quality standards.
Commercial Optimization
Identification of "Toxic Ten" unprofitable clients and creation of a "Standard Rate Card" to ensure your sales team stops selling low-margin deals.
Executive Deep Work
Dedicated monthly blocks for hands-on creation of high-value assets (e.g., Pitch Decks, Vendor Analysis, Complex Architecture) that you don't have time to build.
The System Behind the Service
Diagnose
Audit current state, calculate revenue leakage, identify bottlenecks
Install
Deploy governance model, align leadership, and establish the War Room cadence
Optimize
Iterate on performance, enforce standardization, and drive margin expansion.
This isn't consulting theater. It's operational execution. You get a Director who takes ownership of outcomes, not someone who delivers a deck and disappears.
The Founder
Krzysztof Wozniczek
For over a decade, I have worked as a Service Delivery Manager in the trenches of global IT corporations and agile SMBs. I have built support teams from scratch, managed complex 24/7 environments, and fixed broken service departments while the engine was still running.
I know exactly what the 'Scale-Up Death Valley' feels like because I have lived through it. I know the stress of angry clients, burnt-out developers, and margins bleeding into 'unbillable' work.
I founded Advantora to solve one specific problem: helping agencies transition from reactive firefighting to predictable, high-margin operations. I don't sell theory—I install the systems that keep your customers happy and your weekends free.
Don't Hire a Director Until You See the Blueprint
I only work with 4 partners at a time. Limited availability ensures focused execution and measurable outcomes. Let's determine if your agency is ready for this level of operational discipline.
Every engagement includes a 30-day break clause on all retainers. No long-term commitments. No risk. Just results.

30-Day Break Clause: All retainer engagements include a no-questions-asked cancellation option within the first 30 days. If the fit isn't right, we part ways professionally.